Taxi pain

It happened last night, as I was getting ready to go to my company's Holiday Party. Gaby was busy catering a dinner, so I needed to take a cab to the hotel in which we were having the party. I called Waterloo Taxi, like I normally do. In this case, they even had an agreement with my company, and they would bill them directly instead of making me pay.

I called them at 6:01 PM and they asked for directions, as the lady didn't seem to know where my street was. So I give them directions, and they said a car would be here shortly.

By 6:15PM, I was wondering if they were coming to the right place, because there are streets with similar names to mine... so I called again. "I read here that the car is two blocks away from your home", the lady said.

My cellphone rang at 6:19PM, it was a machine message saying "Your car has just arrived". But I was outside, and no cab was in sight. "That's a message we send where the car is two blocks away", the lady said. "But you told me it was two blocks away about five minutes ago", I replied. Still, I decided to wait a little longer.

By 6:23PM it became evident that something was wrong, so I called for a last time. "My car is not here, and I'm late to my appointment now. Is it coming or not?". The answer I got was stupefying: "Well, we're busy! If you were in a hurry, you should have called somebody else". All I managed to say was: "Please tell your driver to turn around, I'll call United Taxi".

I did, and I had a car here within 3 minutes. But I was more than 30 minutes late to the party (and missed the appetizers!).

Conclusion: I will never call Waterloo Taxi again. They're supposed to provide a service, and they didn't. And not only that, they had this extremely rude lady at the dispatch, who should take a course on people skills. Oh, and I made sure that people at my company knew why I was late.

I don't think they care, but Waterloo Taxi has lost a customer for good.

Pasó anoche, mientras me preparaba para ir a la fiesta de mi compañía. Como Gaby estaba ocupada con un servicio de cena, necesitaba un taxi para ir al hotel en donde era la fiesta. Llamé a Waterloo Taxi, como hago normalmente. En este caso, ellos incluso tenían un acuerdo con mi compañía, y le iban a facturar a ellos directamente, en lugar de pagar yo.

Los llamé a las 6:01 PM y me pidieron direcciones, porque la señora no parecía saber dónde quedaba mi calle. Así que les indiqué cómo llegar, y me dijeron que iba a tener un coche en mi puerta pronto.

Para las 6:15PM, me comencé a preguntar si estaban yendo a la dirección correcta, porque hay otras calles con nombres similares... así que llamé otra vez. "Aquí leo que el auto está a dos cuadras de su casa", dijo la señora.

Mi celular sonó a las 6:19PM; era un mensaje grabado diciendo "Su auto acaba de arribar". Pero yo estaba afuera y no había ningún taxi. "Es un mensaje que se manda cuando el auto está a dos cuadras", dijo la mujer. "Pero Ud. me dijo eso hace cinco minutos", le contesté. Igualmente decidí esperar un poquito más.

A las 6:23PM ya era evidente que algo estaba mal, por lo que llamé de nuevo. "Mi taxi no está aquí y ya estoy llegando tarde a mi cita. Viene o no viene?". La respuesta me dejó estupefacto: "Bueno, estamos ocupados! Si Ud. estaba apurado, hubiese llamado a otro". Todo lo que atiné a decir fue: "Por favor dígale a su conductor que se vuelva, voy a llamar a United Taxi".

Así hice, y tenía un auto en mi puerta en 3 minutos. Pero llegué media hora tarde a mi fiesta (y me perdí los canapés!).

Conclusión: Nunca más voy a llamar a Waterloo Taxi. Se supone que prestan un servicio, y no lo hicieron. Y no sólo eso, sino que encima tienen a esta maleducada mujer en la recepción, que debería tomar un curso de modales. Ah, y me aseguré de que la gente en mi trabajo supiera por qué llegué tarde.

No creo que les importe, pero Waterloo Taxi perdió un cliente para siempre.

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